![]() Where the mess occurred and what kind of mess it was To request a Cleaning Fee, please contact Customer Support and provide us with all of the following information: Please note: if the rider has a valid reason for disputing this fee, then you may not be able to receive the Cleaning Fee. If a rider makes a mess / damages your vehicle and this prevents you from accepting further trip requests, you can request a Cleaning Fee to help cover the cost of cleaning. Notify riders of any necessary tolls or fees Keep your vehicle clean and free of strong smellsĮnsure essential functions are working properlyĪlways follow the speed limit and road rulesĬheck with riders for their preferred route The following guidelines can also help you stay on top of your rating: ★ Social Cues on CueĪlways offer a friendly greeting to ridersĮxtra tip: Ask riders if there is a radio station they prefer When drivers ask if riders have preferred routes or if they would prefer to follow the GPSĬlean and tidy cars with minimal odours -You can also find specific rider feedback in your app, under Account > Star Rating. Riders really enjoy being offered treats such as chewing gum, water and charging cables during the trip When drivers offer to assist riders with luggage, without having to ask When drivers are friendly and greet riders when they get in and out of the car We asked riders what they appreciate most about drivers, here’s what they valued most: ![]()
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